Website & service terms

Terms & Conditions

These Terms & Conditions govern your use of this website and set out high-level principles for how PalisadeSECURE Technologies Ltd T/A Cyber Trust ("we", "us") engage with business customers. Our site and services are intended for business use only.

Please read these Terms carefully. They do not replace or override any specific written contract, proposal or statement of work agreed between us and a client – those documents will take precedence in case of any inconsistency.

These Terms are a general template and do not constitute tailored legal advice. If you need certainty about your rights and obligations, you should obtain independent legal advice.

1. Who we are

We are PalisadeSECURE Technologies Ltd T/A Cyber Trust, a UK-based cyber security services provider. We operate this website to provide information about our business and to allow visitors to contact us about potential services.

References to "we", "us" and "our" in these Terms mean PalisadeSECURE Technologies Ltd T/A Cyber Trust. References to "you" and "your" mean the organisation or business user accessing this website or engaging with us.

2. What these Terms cover

These Terms & Conditions apply to:

your use of our website and any content made available;
any enquiries you submit to us via forms, email or other channels; and
high-level principles that support our engagement with business customers.

Specific services (for example Cyber Essentials, Cyber Posture Reviews, vCISO, penetration testing or other advisory work) will be governed by separate written proposals, statements of work or contracts agreed between us and the relevant client. If there is any conflict between those documents and these Terms, the written agreement will prevail.

3. Business use only

Our website and services are intended for business customers (B2B) and professional users only. We do not intentionally target or contract with consumers or children.

By using this site or contacting us about services, you confirm that you are acting in the course of business and have authority to act on behalf of your organisation.

4. Website use and acceptable use

You may use this website to learn about our services and to contact us in a reasonable, lawful and responsible way. You agree that you will not:

Prohibited misuse

use the site in any way that is unlawful, fraudulent or harmful;
attempt to gain unauthorised access to any part of the site, our systems or data;
introduce or attempt to introduce malware, viruses or other harmful code;
probe, scan or test the vulnerability of the site except where expressly authorised in writing;
use automated tools to scrape, harvest or copy content, except as permitted by applicable law.

Reasonable use

use the site only for legitimate business purposes related to our services;
ensure any information you provide through the site is accurate and not misleading;
respect all intellectual property rights in our content (see section 9);
not attempt to interfere with or disrupt the proper functioning of the site.

We may take appropriate steps (including technical measures) to protect the security and integrity of our website and systems, and to prevent or respond to misuse.

5. Information on this website (no advice / no guarantees)

The content on this website is provided for general information only. It does not constitute legal, regulatory, technical or professional advice, and should not be relied upon as a sole basis for making decisions.

Information may not always be complete, up to date or tailored to your specific circumstances.
Cyber security, regulation and best practice change over time; content on this site may not reflect the latest developments.
You should seek appropriate professional advice before making decisions or taking action based on any information on this site.

We do not guarantee that the website or its content will always be available, error-free, uninterrupted, or free from harmful components. We may suspend, withdraw or change all or any part of the site without notice.

6. Enquiries, proposals and contracts

Our website includes forms and contact details you can use to enquire about our services. Submitting an enquiry or holding an initial call:

does not create a contract between you and us;
does not guarantee that we will accept any engagement;
is subject to us carrying out appropriate scoping, due diligence and conflict checks.

Any services we agree to provide will be documented in a written proposal, statement of work, order form or similar contract between us and the relevant client. Those documents will include scope, deliverables, pricing, responsibilities and any additional or modified terms.

7. Pricing and payment (high-level principles)

We do not offer self-service checkout on this website. Pricing for our services is typically provided through written proposals or quotes.

Pricing principles

Prices are generally based on scope, complexity, risk and resource requirements.
Quotes may be time-limited or subject to assumptions set out in the proposal.
We may revise pricing in future proposals, particularly where scope, regulation or market conditions change.

Payment terms

Payment terms (such as invoice schedules, due dates and late payment consequences) will be specified in the relevant contract or proposal.
Unless otherwise stated, prices are typically exclusive of VAT and other applicable taxes.
If you have questions about billing or payment terms, please refer to your contract or contact us.

8. Our services – general obligations and client responsibilities

Our services include, at a high level, Cyber Essentials and CE+, IASME Cyber Baseline, Cyber Security Audits, vCISO services, penetration testing, vulnerability scanning, cyber security talks, phishing simulations and other advisory and managed security services.

Our general obligations

We will use reasonable skill and care in providing services in accordance with the relevant written agreement.
We will seek to work collaboratively with your teams and communicate clearly about progress, risks and key decisions.
We will maintain appropriate internal controls, governance and security measures suitable for a cyber security provider.

Your responsibilities

Provide accurate, complete and timely information necessary for us to perform the services.
Ensure you have and maintain all necessary rights, consents and authorisations to provide us with data and system access.
Cooperate with us and make appropriate personnel, systems and sites available where needed.
Remain responsible for your own compliance with applicable laws, regulations and internal policies.

Cyber security outcomes depend on a range of factors, including your internal decisions and the behaviour of third parties. Unless expressly stated in a written contract, we cannot guarantee that incidents will never occur or that particular outcomes (such as certification or approvals) will always be achieved.

9. Intellectual property rights

Unless stated otherwise, we (or our licensors) own all intellectual property rights in:

the content, design and underlying code of this website;
our reports, templates, training materials and methodologies;
our logos, branding and trade names.

You may not reproduce, distribute, modify, adapt, publicly display, or create derivative works from any part of our website or deliverables except:

to the extent permitted by law; or
where expressly allowed under a written contract between us (for example, rights to use reports internally within your organisation).

10. Confidentiality

In the course of our relationship, each party may receive confidential information about the other. Each party agrees to:

keep the other party's confidential information secure;
use it only for the purposes of the relationship and any agreed services; and
not disclose it to third parties except where necessary for those purposes and subject to appropriate confidentiality obligations.

These obligations do not apply to information that:

is or becomes publicly available other than through a breach;
was lawfully known to the receiving party before disclosure;
is independently developed without use of the disclosing party's confidential information; or
must be disclosed to comply with law, regulation or a court or regulator's order (in which case, where lawful, the receiving party will give reasonable notice).

11. Data protection and privacy

We process personal data in connection with our website and services. Depending on the context, we may act as a data controller (for example, for our own business contacts and marketing) and/or as a processor on behalf of clients (for example, when running phishing simulations or technical tests).

We take data protection seriously and aim to comply with UK data protection law, including the UK GDPR and Data Protection Act 2018. For more information about how we collect, use and protect personal data, please see our Privacy Policy (linked from the website footer).

If there is any inconsistency between these Terms and the Privacy Policy in relation to personal data, the Privacy Policy will generally take precedence for those issues.

12. Third-party links and tools

Our website may contain links to third-party websites or make use of embedded third-party tools or services. These are provided for convenience or additional functionality.

We do not control and are not responsible for the content, security or privacy practices of third-party sites or services.
The inclusion of a link or tool does not constitute an endorsement or recommendation.
Your use of third-party sites and tools will be subject to their own terms and policies.

13. Disclaimers and limitation of liability

Nothing in these Terms excludes or limits our liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

Website and content

The website and its content are provided on an “as is” and “as available” basis for general information only.
We do not make any promises that the site or its content will meet your requirements, be error-free, available at all times or be free of harmful components.
To the fullest extent permitted by law, we exclude all implied warranties, conditions and terms relating to the website and its content.

Limitation of liability for website use

We will not be liable for any loss or damage arising out of or in connection with your use of, or inability to use, this website, except to the extent caused by our breach of law.
We will not be liable for any loss of profit, revenue, business, data, goodwill or any indirect or consequential loss or damage.
For services provided under a written contract, any liability caps and exclusions in that contract will apply in addition to the above.

You are responsible for ensuring that your own systems, networks and data are appropriately protected when using the internet and this website.

14. Changes to the website and to these Terms

We may update, modify or remove content on this website from time to time. We may also change these Terms & Conditions to reflect changes in our business, services or applicable law.

When we make significant changes, we may update the effective date at the top of this page or provide a notice on the site. Your continued use of the website after changes have been published will be treated as acceptance of the updated Terms.

15. Termination / suspension of access

We may suspend or terminate your access to the website (or any part of it) at any time if we reasonably believe:

you have breached these Terms or any applicable law;
your use of the site may compromise its security or integrity;
it is necessary to do so for maintenance, security or business reasons.

Suspension or termination of website access does not affect any existing contractual relationship for services, which will remain governed by the relevant written agreement.

16. Governing law and jurisdiction

These Terms & Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, are governed by the law of England and Wales.

The courts of England and Wales will have jurisdiction over any such disputes or claims, although we retain the right to bring proceedings in your country of incorporation or principal place of business where appropriate.

17. Contact details

If you have any questions about these Terms & Conditions, please contact us using the details provided on our website. For convenience, you can typically reach us via:

Email: privacy@cybertrust.co.uk or the relevant contact address indicated in your contract or on our website.
Postal: our registered office and main office addresses are shown in the website footer.

Again, these Terms are a general framework only and do not replace any specific written agreement between us and a client. Those documents will take precedence over this page where they differ.